Refund and Returns Policy CancellationWe accept order cancellation before the product is shipped or produced. If the order is cancelled, you will receive a full refund. We cannot cancel the order if the product has already been shipped.Returns (if applicable) We accept product returns. Customers have the right to request a return within 14 days of product delivery. To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to ensure that you send the package to the correct address.Notes Custom orders or personalized items are not entitled to a 14-day refund. If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If the received goods are damaged or incorrect due to our reasons, the consumer is not obliged to bear the shipping fee for this reason. No restocking fees to be charged to consumers for returning a product.;Refunds (if applicable) Once your return is received and inspected, we will email you an acknowledgment of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain period of days.Late or missing refunds (if applicable) If you still haven't received a refund, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Then contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still haven't received your refund, please contact our customer service at contact@gummieboom.shop to clarify and resolve the situation.
